Returns & Exchanges

At Decathlon Panamá, your satisfaction is our priority, which is why we offer a flexible return policy for unused sporting goods in their original packaging. You have up to 30 days from the date of purchase to request an exchange or a full refund at any of our physical locations.

Return Process

• 1.
  Check Eligibility

  Ensure the item is unused, has all original tags attached, and is within the 30-day return window from the date of purchase.

• 2.
  Gather Documentation

  Locate your original purchase invoice or digital receipt, as this is mandatory for processing any exchange or refund in-store.

• 3.
  Visit a Store

  Bring your items to the customer service desk at any Decathlon Panamá branch where our team will inspect the product's condition.

• 4.
  Receive Refund or Exchange

  Once approved, you can immediately select a replacement product or receive a refund via the original payment method used.