Frequently Asked Questions
Everything you need to know about your sports gear and shopping experience at Decathlon Panamá
What are the shipping costs and delivery times within Panama?
We offer nationwide shipping across Panama. Delivery typically takes 2 to 5 business days. Shipping costs are calculated at checkout based on the weight of your sports equipment and your specific province.
Can I return a product if it doesn't fit or I change my mind?
Yes, we have a flexible return policy. You can return unused items in their original packaging within 30 days of purchase. Please ensure you have your digital invoice or physical receipt to process the return at any of our physical stores or via our online portal.
What payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard), as well as local payment methods including ACH transfers and Punto Pago to make your shopping experience as convenient as possible.
Do Decathlon products come with a warranty?
Absolutely. Most of our Decathlon-exclusive brands (like Quechua, Kalenji, and Btwin) come with a minimum 2-year warranty on manufacturing defects, and some specific items like backpack frames carry up to a 10-year warranty.
Can I choose 'Click and Collect' to pick up my order in-store?
Yes, we offer a free Click and Collect service. Simply select your preferred Decathlon Panamá store during the checkout process, and your order will be ready for pickup within 24 hours.
How do I know which size to choose for my sports gear?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for apparel, footwear, and equipment to help you find the perfect fit for your athletic performance.